Refund policy

All Sonar reports are one-off purchases. There are no subscriptions or recurring charges.

One-off report orders

• You can cancel an order free of charge before the report starts generating.
• Reports are digital content generated and delivered straight away. By ordering you agree to immediate delivery, and once a report has been delivered the statutory cancellation right no longer applies.
• If a report fails to generate, is not delivered, or is materially defective, we will regenerate it or refund you in full.
• If you were charged twice for the same order, we refund the duplicate.

How to request a refund

Email support@covaltwork.com with your order reference and the email used at checkout. We reply within 2 business days, and approved refunds go back to the original payment method, usually within 5–10 business days.

See also our terms and pricing.